Privacy Policy

Last Updated: 17 September 2026

Sell-Efficient Ventures ("SEV", "we", "us", or "our), an India-based healthcare coordination service, respects the privacy of individuals who contact us or use our services.

SEV coordinates non-clinical aspects of healthcare journeys between international patients, their families, referring organizations and hospitals or healthcare providers in India. SEV does not provide medical diagnosis, medical advice, treatment, clinical opinions, emergency medical services, or clinical decision-making.

This Privacy Policy explains how SEV collects, uses, stores, shares and protects personal information submitted through sell-efficient.com, our online case intake forms, and other communication channels used in connection with our services.

This Privacy Policy should be read together with any specific consent, authorization, terms, notices or communications provided to you during the case intake or coordination process.

This Privacy Policy applies to personal information provided to SEV by or on behalf of:

Where an individual submits information on behalf of another person, that individual represents that they are authorized to provide the information and, where applicable, provide consent on that person's behalf.

Depending on the nature of your enquiry or case, SEV may collect information including:

Where voluntarily provided for healthcare coordination, this may include:

Medical records may be submitted in formats supported by our intake process, which may include PDF, JPG, PNG, DOCX, TXT, DICOM, audio or other commonly used formats.

This may include:

We may collect limited technical information relating to use of our website, such as:

The extent of such information depends on the technologies and third-party services implemented on our website from time to time.

SEV may use information provided to us for purposes including:

SEV will not use medical information submitted for case coordination for unrelated advertising purposes.

SEV does not sell personal information or medical information to third parties.

SEV is a healthcare coordination service and does not act as a hospital, doctor, medical practitioner, diagnostic provider, insurer, emergency medical service, or treating healthcare provider.

SEV does not:

Any medical assessment, diagnosis, treatment recommendation, treatment plan, patient acceptance, procedure decision, clinical quotation and treatment outcome is determined solely by the relevant hospital and qualified healthcare professionals.

Information supplied to SEV is used to facilitate communication and coordination and must not be treated as medical advice or a substitute for consultation with a qualified healthcare professional.

Submission of information through SEV's website or intake form does not create a doctor-patient relationship with SEV.

If you are experiencing a medical emergency, contact your treating medical team or the appropriate local emergency medical service immediately. SEV's website and intake process are not emergency medical services.

Where consent is required under applicable law, SEV will seek consent through an appropriate mechanism before processing personal information on that basis.

By submitting information to SEV, you acknowledge that the information is being provided for the purposes explained in the relevant notice, form or communication.

Where applicable, you may be asked separately to authorize SEV to share relevant personal information and medical records with selected hospitals or healthcare providers for the purpose of obtaining clinical assessment, treatment plans, availability and quotations.

Consent will not be assumed merely because information has been submitted where applicable law requires a specific consent.

Where processing is based on consent, you may withdraw that consent subject to applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal and does not prevent SEV from retaining or processing information where such processing is otherwise permitted or required by law.

Withdrawal of consent may also affect SEV's ability to continue providing particular coordination services, particularly where the requested service requires sharing information with a hospital or healthcare provider.

SEV may share relevant personal and medical information with hospitals or healthcare providers where necessary to coordinate the healthcare enquiry or case.

SEV seeks to limit information shared to information reasonably relevant to the particular purpose.

SEV does not routinely distribute a patient's medical records to every hospital in its network.

Where appropriate, information may be shared with one or more potentially relevant hospitals or healthcare providers to obtain information such as:

The hospital or healthcare provider independently determines whether it can accept the patient and what treatment, if any, is appropriate.

Once information is provided to a hospital or healthcare provider, that organization may process the information under its own privacy policies, professional obligations, contractual arrangements and applicable laws.

SEV is not responsible for the independent privacy practices, security systems, clinical decisions or internal data-processing practices of a hospital or healthcare provider.

Where a patient is referred to SEV by a medical assistance company, facilitator, healthcare provider, doctor or other organization, SEV may communicate relevant case information and status updates to that referring organization where authorized or otherwise permitted by applicable law.

This may include information necessary to:

The extent of information shared will depend on the applicable referral arrangement, the patient's authorization and applicable law.

Where a patient requests or requires non-clinical support associated with a healthcare journey, SEV may coordinate with relevant service providers.

Depending on the circumstances, these may include providers involved in:

Only information reasonably required for the relevant coordination purpose should be shared.

SEV does not itself provide or guarantee the quality, availability, safety, suitability, price or performance of independent third-party services unless expressly agreed otherwise in writing.

The relevant third-party provider remains responsible for its own services and obligations.

SEV may use third-party technology and service providers to operate its website, receive enquiries, collect case information, communicate with patients and partners, store or transmit information, and support internal administration.

Such providers may include, depending on the services used by SEV from time to time:

Where such providers process personal information on behalf of SEV, SEV seeks to use providers that apply appropriate security and data-protection measures.

Third-party providers may process information in jurisdictions outside India depending on their infrastructure and contractual arrangements.

SEV does not authorize third-party service providers engaged for operational purposes to use patient information for their own unrelated advertising or commercial purposes, except where otherwise disclosed or permitted by applicable law.

SEV is based in India and coordinates healthcare services primarily with hospitals and healthcare providers in India.

Individuals submitting information from outside India should understand that their personal information may be transferred to, stored in, accessed from or processed in India and, where third-party technology providers are used, potentially in other jurisdictions.

International transfers may also occur where necessary to operate SEV's technology infrastructure, communicate with patients or partners, or coordinate services.

Where applicable, SEV will use legally recognized mechanisms and safeguards required by applicable data-protection laws for international transfers.

By submitting information from outside India, you acknowledge that processing may occur in India and that the legal and regulatory framework applicable to personal information in India may differ from that of your country of residence.

Nothing in this section limits any rights that cannot lawfully be excluded under the mandatory data-protection laws applicable to you.

SEV may use cookies and similar technologies to:

Where applicable, third-party analytics or similar technologies may collect limited technical information about website usage.

SEV does not intentionally use medical information submitted through the patient intake process to create advertising profiles.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

SEV takes reasonable technical and organizational measures appropriate to the nature of the information processed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

Measures may include:

However, no electronic transmission, internet service, cloud platform, communication channel or storage system can be guaranteed to be completely secure.

Accordingly, while SEV takes reasonable measures to protect information, SEV cannot guarantee absolute security or guarantee that unauthorized access, interception, loss, technical failure or other security incidents will never occur.

You should not submit information that is not reasonably necessary for the purpose for which it is being requested.

For your protection, medical records should be submitted only through SEV's designated official intake channels.

If someone claiming to represent SEV asks you to send medical records through an unfamiliar email address, personal account, unknown WhatsApp number, file-sharing service or other unofficial channel, you should verify the request with SEV before providing the information.

SEV is not responsible for information voluntarily disclosed by an individual to an unauthorized third party or through an unofficial channel not controlled by SEV.

SEV retains personal information for as long as reasonably necessary for the purposes for which it was collected, including case coordination, follow-up, administration, contractual requirements, dispute resolution, legal compliance and legitimate business record-keeping.

The appropriate retention period may vary depending on:

Information may therefore not always be deleted immediately upon completion or cancellation of a case.

Where information is no longer required and there is no legal, contractual or legitimate business reason to retain it, SEV may delete or anonymize it in accordance with its applicable retention practices.

Subject to applicable law, an individual may have rights relating to personal information held by SEV, including rights to:

The availability and scope of these rights may depend on the applicable law, the legal basis for processing and other circumstances.

Requests should be submitted using the contact details provided in Section 19.

SEV may need to verify the identity and authority of the person making a request before responding, particularly where the request involves medical records or information relating to another individual.

SEV may retain information where retention or processing is required or permitted by applicable law, necessary for legal claims or defenses, necessary to comply with contractual or regulatory obligations, or otherwise lawfully permitted.

If information relating to a child or minor is submitted to SEV, the person submitting the information represents that they are the child's parent, legal guardian or otherwise legally authorized to provide the information and any required consent on the child's behalf.

SEV may take reasonable steps to verify such authority where required by applicable law.

SEV may disclose personal information where reasonably necessary or legally required to:

Where disclosure is legally permitted, SEV may take reasonable steps to limit the disclosure to information relevant to the applicable purpose.

SEV coordinates communication and administrative aspects of a healthcare journey but does not control independent hospitals, doctors, laboratories, airlines, transport providers, accommodation providers, insurers, assistance companies or other third parties.

Accordingly, SEV does not guarantee:

Any quotation, treatment plan, medical opinion, admission decision or clinical recommendation provided by a hospital or healthcare professional is the responsibility of that hospital or healthcare professional.

Patients and referring organizations should independently review and confirm the terms, costs, risks and conditions applicable to services provided by third parties.

For questions regarding this Privacy Policy, privacy requests, correction requests, deletion requests, consent withdrawal or other data-protection matters, please contact:

Sell-Efficient Ventures 1D, ABAD Ebony Estate, Vilangu P.O. Ernakulam – 683561 Kerala, India

Email: info@sell-efficient.com Telephone: +91 99468 60750

SEV may update its designated privacy contact details from time to time by publishing the updated information on this website.

SEV may revise this Privacy Policy from time to time to reflect changes in:

The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

Where required by applicable law, SEV will provide an appropriate notice regarding material changes.

This Privacy Policy and the processing of personal information by SEV are subject to applicable laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules made thereunder, as and when applicable to SEV and the relevant processing activity.

Where mandatory data-protection or privacy laws in the jurisdiction of the individual provide additional rights that cannot legally be excluded or restricted by this Privacy Policy, those mandatory rights will continue to apply.

By using the SEV website or voluntarily submitting information through an SEV intake or enquiry channel, you acknowledge that: